We currently use Australia Post, Fastway, Couriers Please and Toll couriers. Occasionally, your item may be sent straight from the distributor and we will notify you of this before dispatch. Our distributors usually use a courier of their choosing.
Customers are welcome to specify which shipping company you would like us to use or not to use (provided we use them) by leaving a message at checkout. If no preference is left, we will arrange the most suitable one based on the size of your order and your delivery address.
We currently offer two different postage costs and postage estimate will be available at checkout.
For small items that can be sent as letters, postage is $5 only.
For all other items, postage is currently $9.95 for all orders up to $200. We offer free shipping for orders over $200 (except Bulky item and Rural areas).
This excludes orders to Rural areas, furniture and/or bulky items or items sent straight from our distributor. We will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed or cancel the order.
With Australia Post, no signature on delivery is required hence your parcel will be safe drop unless Registered Post or Signature on Delivery (an extra of $4 each) has been arranged.
Registered post (signature on delivery) and Express post are also available. Please contact us for a quote.
We generally dispatch orders within 1-2 business days but majority of the time orders are dispatched on the same day.
Orders placed on Public Holiday will be posted the next business day.
Once your order has been dispatched, we will email you to confirm the posting. Tracking number will only be available for orders that are not sent as letters or you have opted to use Registered Post or Express Post.
An estimate delivery time frame (excludes Christmas and New Year period):
VIC: 1-2 days
ACT, NSW, SA & TAS: 2-5 days
QLD: 4-6 days
NT & WA: 5-7 days
The above estimate is a general guide only. Remote country areas will usually take longer. Unfortunately, we can't guarantee your order will arrive on time as it's out of our hands. We can only guarantee your order will be dispatched within 24 hours or less (except weekend or public holidays).
Express post is available (via Toll or Australia Post) and please contact us for a quote. Even though Express post usually offers next day delivery but that doesn't apply to remote country areas.
Australia Post no longer offer next day guarantee delivery for Express post due to Covid-19.
Shipping delays is currently expected across all shipping companies due to lockdown and work restrictions in place. Our dispatch time is still within 1-2 days but once the orders are collected by the shipping company, it is out of our hand in regards to the delivery time frame. Please be patient and allow ample time when you place your order. Thank you for your understanding.
We don't usually ship overseas due to high shipping cost from Australia but we are more than happy to give you a quote. Please contact us for more info.
The process of an order is Order Received - Order Pending - Order Shipped.
You can check your order status by logging into your customer login. Once the order has been shipped, you will receive an email from us including a link for checking the delivery status via the shipping company.
If you have any concerns, please don't hestitate to contact us by calling 0402 798 825 during office hours (Mon - Fri 9am - 5pm) or emailing us at email@example.com.
At checkout, you can leave a message and your delivery instruction to us...eg. you can ask the driver to leave the parcel at your front door if no one is home etc.
Please note that by giving us the permission to use 'Authority to Leave (ATL)' with your order, all insurance cover for loss/damage of goods will no longer apply. Neither Cheeky Junior nor the shipping company (ie. Australia Post, Fastway, Couriers Please or Toll courier) will be liable for any damages or loss of goods after order is delivered when ATL is applied.
Yes. Pick up/Click & Collect is always welcome and by appointment only. Please contact us at firstname.lastname@example.org or call/sms us on 0402 798 825 during office hours to arrange a suitable time.
We now offer Afterpay and Zip which are an easy lay-by system. You just need to place your order as usual and choose either Afterpay or Zip at checkout. You will need to fill in an application via Zip. Application will need to be filled completely in order for the payment to be processed for your order. Fail to do so, your order will be pending for payment and cancellation will be automatically processed after a few days without completion.
We also offer traditional type of lay-by. At checkout, just choose direct deposit as your payment method and leave a note to let us know you would like to put your order on lay-by. We will contact you to set up a payment plan. Payment plan is usually up to 4 months with either weekly, fortnightly or monthly payment. 20% non-refundable deposit is required as initial payment. Then remaining amount can be made via bank deposit, Paypal or credit card. If you want to pay off your lay-by early, you are welcome to do so. We are very flexible and will try our best to accommodate your request.
If you miss your layby payment for 4 weeks, we will send a payment reminder to you. Your layby will be cancelled if no payment is received for 6 weeks unless prior arrangement has been made. We will refund your previous payments except the 20% non-refundable deposit.
The following is a list of the usual statuses that we use for your order:
Awaiting Fulfillment - Your order is waiting to be processed.
Pending - For Layby only, your order is on hold and will be dispatched as soon as the layby is completed.
Awaiting Payment - If you opt to pay via bank deposit/lay-by or money order, we will hold your order until your payment has been received.
Awaiting Pick Up - Order can be picked up by appointment only and payment can be made either in advance or in store. Please contact us to arrange an appointment.
Partially Shipped - We will notify you if your order is being shipped in different shipments or something is on backorder.
Shipped - Your order has been shipped in full and confirmation email will be sent afterwards.
Cancelled - If your order is cancelled, we will notify you via email.
Completed - Once you have picked up your order or we have delivered your order in person, it will be marked as completed.
We accept Afterpay, Zip, Visa, MasterCard, Paypal, Bank Deposit.
For Bank Deposit, our banking details will be enclosed with your order confirmation email.
Payment is required within 7 days of placing your order. A payment reminder will be emailed to you after this time. If no contact or payment has been made, we will cancel your order and return the items to stock.
Our Ecommerce application includes the following security features :
- We use both eWay and Paypal as our credit card payment gateways which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.
- All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology (This means that there is no way to bypass the security systems).
- Digital certification to verify integrity and authenticity from this website.
- Each order is checked, one by one by our accounts department before processing.. This reduces the possibility of credit card fraud.
If for any reason you are not happy with your order, we will happily exchange or refund the purchase price of the item within 30 days of purchase. Postage cost is not refundable unless the item is deemed faulty by us. Terms and conditions apply.
Please check out our full Returns Policy here.
If you need to return an item for exchange or refund, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For a product exchange, postage will be required. Item needs to be returned with tracking number (for proof of posting) in its original condition and packaging, ie. item is unused, unsoiled & undamaged. Postage cost is not refundable.
Please check your invoice or email confirmation first that you did in fact order the correct quantity and/or items.
If something is missing, please search all the packaging and box thoroughly.
If we have accidentally sent you the wrong item or something is missing, please contact us at email@example.com and we will be happy to help.
If you have received a damaged or faulty item, please contact us within 24 hours upon receipt of your order. We will require a photo of the damaged or faulty item as per our distributor's policy. If item is deemed to be damaged or faulty, a replacement will be sent to you either from us or directly from our distributor. We will notify you about the outcome within 48 business hours.