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FAQ

How do we ship your order?

We currently use Australia Post, Fastway and Toll couriers. Occasionally, your item may be sent straight from the distributor and we will notify you of this before dispatch. Our distributors usually use a courier of their choosing.

How much is the postage?

We currently offer two different postage costs and postage estimate will be available at checkout. 

For small items that can be sent as letters, postage is $4 only.

For all other items, postage is currently $9.95 for all orders up to $150. We offer free shipping for orders over $150.

This excludes furniture and/or bulky items or items sent straight from our distributor. We will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed or cancel the order.

Registered post and Express post are also available. Please contact us for a quote.

How soon will my order be dispatched?

If you place your order before 10am (EST) Monday to Friday, we will generally dispatch it on the same day. Orders placed after 10am may be posted either the same day or the next business day.

Orders placed on Public Holiday will be posted the next business day. 

How long does it take to receive an order?

Once your order has been dispatched, we will email you to confirm the posting. Tracking number will only be available for orders that are not sent as letters or you have opted to use Registered Post or Express Post.

An estimate delivery time frame (excludes Christmas and New Year period):

VIC: 1-2 days

ACT, NSW, SA & TAS: 2-5 days

QLD: 4-6 days

NT & WA: 5-7 days

The above estimate is a general guide only. Remote country areas will usually take longer. Unfortunately, we can't guarantee your order will arrive on time as it's out of our hands. We can only guarantee your order will be dispatched within 24 hours or less (except weekend or public holidays).

Express post is available and please contact us for a quote. Even though Express post usually offers next day delivery but that doesn't apply to remote country areas. 

Do you ship outside of Australia?

We don't usually ship overseas due to high shipping cost. Please contact us if you need a quote. 

How do I track my order?

The process of an order is Order Received - Order Pending - Order Shipped.

You can check your order status by logging into your customer login. Once the order has been shipped, you will receive an email from us including a link for checking the delivery status via the shipping company.

If you have any concerns, please don't hestitate to contact us by calling 0402 798 825 during office hours (Mon - Fri 9am - 5pm) or emailing us at info@cheekyjunior.com.au. 

Can I leave a special delivery instruction?

Yes.

At checkout, you can leave a message and your delivery instruction to us...eg. you can ask the driver to leave the parcel at your front door if no one is home etc.

Please note that by giving us the permission to use 'Authority to Leave (ATL)' with your order, all insurance cover for loss of goods will no longer apply. Neither Cheeky Junior nor the shipping company (ie. Australia Post, Fastway or Toll courier) will be liable for any damages or loss of goods after order is delivered when ATL is applied. 

Do we offer pick up?

Yes. Pick up is always welcome and by appointment only. Please contact us at info@cheekyjunior.com.au or call us on 0402 798 825 during office hours to arrange a suitable time. 

Do we offer lay-by?

Yes.

We now offer zipPay which is an easy lay-by system. You just need to place your order as usual and choose zipPay at checkout. You will need to fill in an application via zipPay. Application will need to be filled completely in order for the payment to be processed for your order. Fail to do so, your order will be pending for payment and cancellation will be automatically processed after a few days without completion.

What do your order status mean?

The following is a list of the usual statuses that we use for your order:

Awaiting Fulfillment - Your order is waiting to be processed.

Pending - Your order is being processed and will be dispatched soon.

Awaiting Payment - If you opt to pay via bank deposit/lay-by or money order, we will hold your order until your payment has been received.

Awaiting Pick Up - Order can be picked up by appointment only and payment can be made either in advance or in store. Please contact us to arrange an appointment.

Partially Shipped - We will notify you if your order is being shipped in different shipments or something is on backorder.

Shipped - Your order has been shipped in full and confirmation email will be sent afterwards.

Cancelled - If your order is cancelled, we will notify you via email. 

What payment methods do we accept?

We accept zipPay, Visa, MasterCard, Paypal, Bank Deposit and Money Order.

For Bank Deposit, we will email the banking details to you after your order has been received.

Payment is required within 7 days of placing your order. A payment reminder will be emailed to you after this time. If no contact or payment has been made, we will cancel your order and return the items to stock. 

How secure is paying by credit card on our website?

Our Ecommerce application includes the following security features :

- We use both CommWeb and Paypal as our credit card payment gateways which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment.

- All browsers are required to use a minimum of 40-bit SSL (Secure Socket Layer) technology (This means that there is no way to bypass the security systems).

- Digital certification to verify integrity and authenticity from this website.

- Each order is checked, one by one by our accounts department before processing.. This reduces the possibility of credit card fraud.

Can I return my order?

Yes.

If for any reason you are not happy with your order, we will happily exchange or refund the purchase price of the item. Postage cost is not refundable unless the item is deemed faulty by us. Terms and conditions apply.

Please check out our full Returns Policy here. 

How do exchanges/refunds work?

If you need to return an item for exchange or refund, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For a product exchange, postage will be required. Item needs to be returned with tracking number (for proof of posting) in its original condition and packaging, ie. item is unused, unsoiled & undamaged. Postage cost is not refundable. 

Missing item or wrong item sent?

Please check your invoice or email confirmation first that you did in fact order the correct quantity and/or items.

If something is missing, please search all the packaging and box thoroughly.

If we have accidentally sent you the wrong item or something is missing, please contact us at info@cheekyjunior.com.au and we will be happy to help. 

What if my item is damaged or faulty?

If you have received a damaged or faulty item, please contact us within 24 hours upon receipt of your order. We will require a photo of the damaged or faulty item as per our distributor's policy. If item is deemed to be damaged or faulty, a replacement will be sent to you either from us or directly from our distributor. We will notify you about the outcome within 48 business hours.

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