You may return most new, unopened items within 30 days of delivery for a refund. A restocking fees of 20% of order and original postage will be deducted. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.
For a product exchange, postage to resend will be required. Item needs to be returned with tracking number (for proof of posting) in its original condition and packaging, ie. item is unused, unsoiled & undamaged. Postage cost is not refundable.
For order that was paid via zipPay and Afterpay, the restocking fees (20%) and original postage (if any) will be deducted before a refund will be issued.
We ship within Australia. We use Australia Post, Fastway, Couriers Please and Toll couriers.
We don't usually ship overseas due to high shipping cost. Please contact us if you need a quote.
We currently offer two different postage costs and postage estimate will be available at checkout.
For small items that can be sent as letters, postage is $4 only.
For all other items, postage is currently $9.95 for all orders up to $150. We offer free shipping for orders over $150.
Please note that we are currently experiencing a system glitch on Free Shipping. Free Shipping will automatically apply to orders over $150. Unfortunately, it is also enabled when the order total falls below $150 after a discount code is applied. The technical support is working on this but we don't know how long it will take. Therefore, we will contact you when this happens. Shipping cost will be required prior dispatch. We do apologize for the inconvenience that this may have caused you.
This excludes furniture and/or bulky items or items sent straight from our distributor. We will contact you with the correct amount of shipping for these items if they exceed what you have already paid. You will then have the option to proceed or cancel the order.
Registered Post and Express post are also available. Please contact us for a quote.
For more information, please check out our FAQ.